Meeting your clients where they do business.

Connect with your clients across multiple channels allowing them to do business the way they want.

CONNECT

Voice

Your callers connecting with our LIVE receptionists 24.7.365.

A phone call remains to be the preferred method of communication for many businesses and customers. Our traditional LIVE answering service offers you 24.7.365 peace of mind that your customers calls are being answered by a live receptionist even when you’re not available.

Customers crave personalized phone support in a social world. Is someone available to answer your calls?

Did you know?

80% of business is conducted over the phone
80%
70-80% of callers will hang up without leaving a voicemail if call is not answered
80%
71% percent of clients will end a business relationship because of poor phone etiquette
71%

CHAT

Connecting with visitors on your website in real time.

Visitors viewing your website probably have questions. Do you have live chat available so they can get quick answers?

Live chat offers a low effort, convenient way for your clients to contact your business immediately while continuing to view your website. Our receptionists are available 24.7.365 to offer personalized chat service and answer their questions. They can even assist with a purchase.

Did you know?

53% of customers would prefer to use online chat before calling a company for support
53%
Chatters spend 60% more than non chatters
60%
79% of customers say they prefer live chat purely because of the immediacy it offers compared to other channels
79%

CONNECT

TEXT

Let us handle inbound texts to your business number.

Customers are probably texting your business number and you don’t even know it!

Allow your clients to connect with your business by text and our receptionists will be there to reply 24.7.365.

Inbound texts to your business number offers a competitive edge. Texting is a convenient way for your clients to contact your business. Every phone includes a messaging app and convenience always
wins when it comes to communicating.

The perk…both parties don’t need to be available at the same time, unlike with phone or live chat.

We give you shared access to your business line text messages allowing you to read and respond to your messages at any time, or we can do it for you!

Did you know?

9 out of 10 users would like to connect with businesses through text
90%
Only 48% of businesses are equipped to connect with customers through a message
48%

Email Monitoring

We'll monitor your ad lead response, website forms, and online service requests for you.

Are you confident that your company is effectively handling potential customers’ online queries? Research shows that most companies are not responding nearly fast enough.

How are you generating BUSINESS?

  • Website Forms
  • Social Media Ads
  • Online Service Requests

How QUICKLY are you responding?

Did you know?

78% of Customers Buy From the First Responder
78%

Companies that contact potential customers within an hour of receiving a query are nearly seven times as likely to qualify the lead.

Harvard Business School audited 2,241 U.S. companies, measuring how long each took to respond to a web-generated test lead. Although 37% responded to their lead within an hour, and 16% responded within one to 24 hours, 24% took more than 24 hours—and 23% of the companies never responded at all. The average response time, among companies that responded within 30 days, was 42 hours.

Are you aiming to be average?

WE DIDN’T THINK SO!

No need to wait. Our agents are ready and waiting 24.7.365 to respond to your leads. And the best part? It doesn’t require a fundamental change to your business.

Learn More

Impress and Engage your clients with these additional services.

Monitoring

Remote device monitoring. When seconds count.

Let us manage remote monitoring of your important devices. If your device can make a phone call, send a text or email, we can monitor it.

With today’s technology, devices are sending notifications for many reasons. Are you always available to see those notifications?

Our live receptionists are available 24.7.365 to receive notifications and contact the appropriate person at your business.

Temperature, power, equipment failure, humidity and air flow monitoring, and water detection. When the unexpected happens, we are here to notify you.

IVR/ Auto Attendant

Automated customer service made easy!

Interactive Voice Response (IVR) offers a low cost option to allow customers to solve their problems and obtain information they are searching for without speaking to an agent.

While you may think customers hate IVR/Automated systems, there are a few simple ways to make it work for your business.

Tips

  • Keep it simple. Limit recording to 3 options.
  • Allow access to a live receptionist. Add our live receptionist service to give your clients the best of both worlds.
  • Return client calls asap.Your clients won’t mind leaving messages if you return calls quickly.

Integrations

Sometimes you need more than taking a message.

Do you need more than a message? Let us assist your callers with making appointments, online reservations or orders! We can also integrate with your CRM to save you time and extra work. Contact Sales to discuss your needs!