ASuperior Family PNG

Who We Are.

We blend technology and family to give warm, personal attention to your business.

ASuperior Contact Center was founded in 1976 when Sandra Black saw a need for businesses. She knew helping companies provide great customer service would help their business acquire customers and keep those customers happy.  Sandra’s original determination to provide quality service at a competitive price allowed us to become the business we are today. Still family owned and operated, we are continuing to fulfill her vision.

Our Team

A Superior Answering Service was founded in 1976 when Sandra Black saw a need for businesses. She knew helping companies provide great customer service would help their business acquire customers and keep those customers happy. Sandra’s original determination to provide quality service at a competitive price allowed us to become the business we are today. Still family owned and operated, we are continuing to fulfill her vision.

Sandra Black

Founder

Tammy joined the team in 2010. She has a broad range of experience working with people as the former owner of her own paint and interiors company. Her primary areas of focus are identifying, hiring, coaching and maintaining the best possible staff to be the frontline voices for our clients. Tammy is also the daughter of Jim and Sandy.

Tammy Jones

Director of Operations & Human Resources

Michael joined the team in 2016. His core responsibilities are guiding the direction of the company and establishing strategic objectives. He oversees and works with various division leaders to ensure the implementation of day-to-day activities and services that fulfill the qualitative needs of our clients. Michael is married to one of Jim and Sandy’s granddaughters.

Michael Raymond

General Manager

Shelly joined the team in 1993 after graduating from Auburn University. She has seen the business through continued growth and development over the years. Her current focus is on Marketing and New Sales to keep the business moving forward. Shelly is the daughter of Jim and Sandy.

Shelly Massey

Director of Sales, Marketing & Development

Maggie Massey McMichael, granddaughter of owner, Sandra Black. Being a third-generation family member to join the team and earning the position of administrative assistant, Maggie will not only bring her expertise, but carry on her family’s legacy. Maggie graduated with her Bachelor of Education from Auburn University in 2022.

Maggie Massey McMichael

Administrative Assistant

Brandie Smith

Account Support Specialist

Brandie joined the team as an operator and has been part of our family since 2003. Her primary area of focus is customer support which involves special projects and ensuring account information is correct and up-to-date.

Brittany Cooper

Account Support Specialist

Brittany also joined the team as an operator and has been part of our family since 2011. She is the main point of contact for our clients. Her primary areas of focus are programming and making updates to current accounts. She spends her time trying to identify opportunities for our customers and put creative solutions into place.

Testimonials

At ASuperior Contact Center, we take customer service seriously. Take a look at what our customers have to say.

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Industry Awards

award of excellence

ASuperior Contact Center wins coveted ATSI Award of Excellence For the 7th Consecutive Year

ASuperior Contact Center of Madison, GA has been honored with the exclusive ATSI 2023 Award of Excellence for the 7th consecutive year.

This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. ASuperior Contact Center was presented with the award at ATSI’s 2023 conference in Atlanta, GA.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call

The award started 27 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.

Now a seven-time winner, ASuperior Contact Center earned the Emerald Award. ATSI extends its congratulations to the staff of ASuperior Contact Center on their proven quality service to their customers.

“I am so proud of our entire team,” said owner, Sandra Black. “Our agents have an incredible dedication to providing high-priority service and support to our clients across the United States, so that they can focus on building their business and growing their revenue. We are honored to receive this award for the seventh year consecutively and will continue our commitment to excellence in the contact center industry.”

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Philanthropic Endeavors

“We can’t help everyone, but everyone can help someone.”
– Ronald Reagan

At ASuperior Contact Center, we believe in giving back. Some of the incredible organizations we support are listed here. We encourage you to join us in the call of serving others. Together, we make a difference!

  • FCA, Morgan County
  • Madison Firefighters
  • Children's Miracle Network
  • Young Life of Morgan County
  • Lake Oconee Academy
  • Shriners
  • Rotary Club of Morgan County
  • Madison - Morgan Conservancy
  • Morgan Medical Center
  • Relay for Life