Who We Are.
We blend technology and family to give warm, personal attention to your business.
ASuperior Contact Center was founded in 1976 when Sandra Black saw a need for businesses. She knew helping companies provide great customer service would help their business acquire customers and keep those customers happy. Sandra’s original determination to provide quality service at a competitive price allowed us to become the business we are today. Still family owned and operated, we are continuing to fulfill her vision.
We Are Family
Dreams do come true! While working evening shift for a telephone company in Atlanta, Sandra Black dreamed of offering an answering service in her local hometown. She knew an answering service would assure businesses they didn’t miss important calls, but she also knew she could provide them a low cost alternative to hiring a secretary. She partnered with Jacque Waters, who offered secretarial and typing services to the same customer base. Before today’s luxury of home computers and printers, there was a demand for typing services! Thus, A Superior Answering & Secretarial Service, Inc. was born. Sandra and Jacque took personal interest in helping their clients grow their business and save money.
Sandra answered her first call at ASuperior in 1976 in Conyers, GA. She had 4 clients. She started with individual phones for each client. Soon, she had so many phones the telephone man added a blinking light so she would know which one was ringing! Due to the fast growth, we purchased 4 switchboards. In the early days, our hours were 8am to 6pm. In 1979, we met our clients needs by offering services 24 hours a day, 365 days a year. Jacque soon started her own business, and Sandra continued her answering service in that Conyers office. The early 1980’s brought about telecommunication changes that allowed her to offer an answering service to all of Metro Atlanta and not just her local area. We were still hand writing messages and contacting customers by Digital pagers. By the late 1980’s computerized systems were a must have. Sandra knew the importance of keeping up with the newest technology, so we installed a computerized answering system. As computer technology took over, things changed quickly. Alphanumeric pagers replaced most of the digital pagers and soon email would become the new way to communicate. The 1990’s would introduce cell phones and the 2000’s would bring text messaging. Technology moves fast and our clients would now have their caller’s information immediately.
In 2009, we made a location move. We upgraded our communications systems and moved to a larger location in Madison, GA. Sandra’s daughters, Shelly Massey & Tammy Jones, began working full time managing the business. Sandra retired, but still remains an integral part of business decisions. So here we are today, we’ve handled millions of calls since that November day in 1976 and we have helped thousands of businesses grow and serve their customers. We now service the entire US, not just Metro Atlanta. And, our goal continues to be to save our clients money and help grow their business.
Sandra’s dream became a wonderful reality and flourished into a thriving family business that we are proud to be a part of.
Director of Operations & Human Resources
Director of Sales, Marketing & Development
Brandie joined the team as an operator and has been part of our family since 2003. Her primary areas of focus are managing the day-to-day operations. Training and coaching agents to reach their fullest potential is one of her top priorities. She works closely with key leaders within the company ensuring our company goals are being achieved.
Account Support Specialist
Brittany also joined the team as an operator and has been part of our family since 2011. She is the main point of contact for our clients. Her primary areas of focus are programming and making updates to current accounts. She spends her time trying to identify opportunities for our customers and put creative solutions into place.
With an accounts receivable background in the hospitality industry, Karen utilizes her expertise in billing and accounting to keep our clients informed and on schedule with their account invoicing and payment information. She is a tremendous asset to our team and is always eager to serve and support clients in streamlining their billing process.
ASuperior Contact Center wins coveted ATSI Award of Excellence
ASuperior Contact Center of Madison, GA has been honored with the exclusive ATSI 2020 Award of Excellence for the 4th consecutive year.
This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. ASuperior Contact Center was presented with the award at ATSI’s 2020 Virtual Awards Presentation.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call
“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award.” Says ATSI President Joseph Pores.
The award started 24 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
Now a four-time winner ASuperior Contact Center earned the Silver Plus Award for four consecutive years. ATSI extends its congratulations to the staff of ASuperior Contact Center on their proven quality service to their customers.
“Our team is simply the best. We are so proud of our agents and the high-priority service they provide our clients across the United States. Our number one goal is to provide support and assistance to professionals, so that they can focus on building their business and growing their revenue. We are honored to receive this award, once again, and hope to continue to be a benchmark example in the contact center industry in both customer service and innovation,” said owner, Sandra Black.