Who We Are.

We blend technology and family to give warm, personal attention to your business.

ASuperior Contact Center was founded in 1976 when Sandra Black saw a need for businesses. She knew helping companies provide great customer service would help their business acquire customers and keep those customers happy.  Sandra’s original determination to provide quality service at a competitive price allowed us to become the business we are today. Still family owned and operated, we are continuing to fulfill her vision.

Our Team

A Superior Answering Service was founded in 1976 when Sandra Black saw a need for businesses. She knew helping companies provide great customer service would help their business acquire customers and keep those customers happy. Sandra’s original determination to provide quality service at a competitive price allowed us to become the business we are today. Still family owned and operated, we are continuing to fulfill her vision.

Sandra Black

Founder

Tammy joined the team in 2010. She has a broad range of experience working with people as the former owner of her own paint and interiors company. Her primary areas of focus are identifying, hiring, coaching and maintaining the best possible staff to be the frontline voices for our clients. Tammy is also the daughter of Jim and Sandy.

Tammy Jones

Director of Operations & Human Resources

Michael joined the team in 2016. His core responsibilities are guiding the direction of the company and establishing strategic objectives. He oversees and works with various division leaders to ensure the implementation of day-to-day activities and services that fulfill the qualitative needs of our clients. Michael is married to one of Jim and Sandy’s granddaughters.

Michael Raymond

General Manager

Shelly joined the team in 1993 after graduating from Auburn University. She has seen the business through continued growth and development over the years. Her current focus is on Marketing and New Sales to keep the business moving forward. Shelly is the daughter of Jim and Sandy.

Shelly Massey

Director of Sales, Marketing & Development

Brandie Smith

Account Support Specialist

Brandie joined the team as an operator and has been part of our family since 2003. Her primary area of focus is customer support which involves special projects and ensuring account information is correct and up-to-date.

Brittany Cooper

Account Support Specialist

Brittany also joined the team as an operator and has been part of our family since 2011. She is the main point of contact for our clients. Her primary areas of focus are programming and making updates to current accounts. She spends her time trying to identify opportunities for our customers and put creative solutions into place.

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Industry Awards

ASuperior Contact Center wins coveted ATSI Award of Excellence

ASuperior Contact Center of Madison, GA has been honored with the exclusive ATSI 2020 Award of Excellence for the 4th consecutive year.

This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. ASuperior Contact Center was presented with the award at ATSI’s 2020 Virtual Awards Presentation.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call

“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award.” Says ATSI President Joseph Pores.

The award started 24 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.

Now a four-time winner ASuperior Contact Center earned the Silver Plus Award for four consecutive years. ATSI extends its congratulations to the staff of ASuperior Contact Center on their proven quality service to their customers.

“Our team is simply the best. We are so proud of our agents and the high-priority service they provide our clients across the United States. Our number one goal is to provide support and assistance to professionals, so that they can focus on building their business and growing their revenue. We are honored to receive this award, once again, and hope to continue to be a benchmark example in the contact center industry in both customer service and innovation,” said owner, Sandra Black.