Sandra Black – Founder
Tammy Jones – Director of Operations & Human Resources
Shelly Massey – Director of Sales, Marketing & Development
Our Business:
As a contact center, we are the 24hr customer service department for businesses across various industries including legal, home services and healthcare. Our services are multi-channel, which includes answering phone calls, monitoring and responding to email, chat and texts for businesses. We can transfer calls, take messages, place orders, make or confirm appointments or contact on-call staff for emergencies. We customize our services to meet the specific needs of each client.
Our Mission:
We provide professional, courteous, contact center services, 24 hours a day, to businesses large and small across the United States. Our highly-trained agents are dedicated to obtaining and relaying accurate information, in a timely manner, according to our clients’ needs. We combine over 40 years of experience in the contact center industry with state-of-the-art technology to provide our clients with customized and affordable solutions.
Our Strengths:
Innovation, luxury customer service, and providing personalized attention to each of our clients and their customers. We are a family-owned small business serving other small businesses across the United States. We focus on all communication aspect of a business, so business owners can focus on their expertise and skill.
Why Did You Choose This Type Of Business?
As a former customer service rep in the business service division at Southern Bell, I enjoyed my job duties and came to know a lot about the answering service industry. I knew that I could serve the small business community in my hometown in Georgia and I had a strong desire to own and run my own business. - Sandra Black
To What Do You Attribute Your Success?
Hard work and many hours put into the business. In the beginning, I knocked on doors cold calling to get new clients. As the business expanded, we had to continuously innovate to keep up with the technology trends in our industry. We continue to stay relevant in our industry and serve our clients with the latest customer service trends and technology. - Sandra Black
How Do You Achieve Work/Life Balance?
As a 24/7 business, we must be intentional to make work/life balance a priority. We make a commitment to our clients and we take that commitment very seriously. Having knowledgeable, trustworthy and dependable employees, who genuinely care about our business, is the only way we can all achieve work/life balance. We invest in our team and they invest in us. - Sandra Black
