Efficient Information Relay

Keeping You Informed About Your Clients

Once we take a message, we need to get that information to you. We want to engage with you on any channel you prefer! Pick one or more…our goal is to make sure you get the information you need, how you need it.

Many Forms of Communication to Suit Your Needs

Text

Our most popular dispatch method, fast and convenient!

Seconds after our receptionist saves your message, you will receive a text message with all the information we took from your caller.

Text back to us so we know you received the message, then simply click the caller’s number to call them back.

Worried you will miss our text? Rest easy, we can simply call you if you haven’t replied back to our message!

HIPAA compliant, secure text messaging is available for those clients requiring complete privacy.

Email

Dependable and accessible 24/7/365.

Our receptionists will save your message and your email will be sent. You can easily see all of your message information on one screen and file and print for your records.

Do you have specific employees with specific roles? We can save you time by emailing messages to the appropriate person within your company making your customerservice flow more efficient.

Worried you will miss our email? Rest easy, we can call or text.

HIPAA compliant, secure email messaging is available for those clients requiring complete privacy.

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Web Portal

Online access to your messages, on call schedules and contact list 24/7/365

Our portal allows access to your messages, scripts, relay instructions, reports and employee contact list. Make updates and changes when it’s convenient for you!

Looking for something more? We offer custom applications just for you! Give us a call at 770-922-3166, and tell us what you need—we’re here to help!

On-Call Dispatch

We can access your calendars and relay messages to the right person at the right time.

Create and manage your schedule on our web portal. No need to fax or email calendars…simply log on and DIY 24/7/365.

Are You Managing Multiple calendars? No problem at all! We can easily manage 100+ calendars tailored to product type, locations, service types, or time of day. Just share your needs with us, and we’ll make it happen for you! We're here to help.

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Call Transfer

Sometimes a message isn’t needed.

We understand that sometimes callers have a need to speak with you directly. We can transfer calls to you based on time of day or when it’s an emergency. You can customize when and why we transfer a caller.

We offer blind (cold) and announced (warm) transfers!

Phone Call

Personal message relay with a traditional call.

Phone calls is where our business started, and we still offer this as a service for receiving your messages.

Text and Email are quick and dependable methods of receiving your messages, but can be overlooked. You can utilize a follow up phone call from our Live agents to ensure you don't miss an important.

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Reports

Receive groups of messages daily for your records.

Data collection is one of the perks of using our service. Utilize our message reports or call reports to know what's going on in your business and what your clients need.

24/7/365 Availability for Total Peace of Mind

We believe that effective communication is the backbone of successful business relationships. By streamlining how you receive information, we help you stay organized and responsive, ensuring that nothing slips through the cracks. Your peace of mind is our priority, and we’re committed to providing you with the tools you need to manage your operations smoothly.

Our friendly team is always here to assist you, so don’t hesitate to reach out. We’re excited to partner with you in achieving your business goals!

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