Client Services

About ASuperior

We blend technology and family to give warm, personal attention to your business.
Discover Our History

Who We Are

ASuperior Contact Center was founded in 1976 when Sandra Black saw a need for businesses. She knew helping companies provide great customer service would help their business acquire customers and keep those customers happy. Sandra’s original determination to provide quality service at a competitive price allowed us to become the business we are today. Still family owned and operated, we are continuing to fulfill her vision.

ASuperior answering service was founded in 1976 when Sandra Black saw a need for businesses. She knew helping companies provide great customer service would help their business acquire customers and keep those customers happy. Sandra’s original determination to provide quality service at a competitive price allowed us to become the business we are today. Still family-owned and operated, we are continuing to fulfill her vision.

Sandra Black

Founder

Tammy joined the team in 2010. She has a broad range of experience working with people as the former owner of her own paint and interiors company. Her primary areas of focus are identifying, hiring, coaching and maintaining the best possible staff to be the frontline voices for our clients. Tammy is also the daughter of Jim and Sandy.

Tammy Jones

Director Of Operations & Human Resources

Michael joined the team in 2016. His core responsibilities are guiding the direction of the company and establishing strategic objectives. He oversees and works with various division leaders to ensure the implementation of day-to-day activities and services that fulfill the qualitative needs of our clients. Michael is married to one of Jim and Sandy’s granddaughters.

Michael Raymond

General Manager

Shelly joined the team in 1993 after graduating from Auburn University. She has seen the business through continued growth and development over the years. Her current focus is on marketing and new sales to keep the business moving forward. Shelly is the daughter of Jim and Sandy.

Shelly Massey

Director of Sales, Marketing & Development

Maggie Massey McMichael, granddaughter of owner, Sandra Black. Being a third-generation family member to join the team and earning the position of administrative assistant, Maggie will not only bring her expertise, but carry on her family’s legacy. Maggie graduated with her bachelor of education from Auburn University in 2022.

Maggie Massey McMichael

Administrative Assistant

What our customers are saying

At ASuperior Contact Center, we take customer service seriously.

Our Peformance Metrics

25

No. of Receptionists

6

Average Receptionist Tenure Years

90

Average Call Length Seconds

2

Average Rings To Answer

What makes ASuperior different?

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call

The award started as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience. ASuperior has achieved this award!

Now a seven-time winner, ASuperior Contact Center earned the Emerald Award

ATSI extends its congratulations to the staff of ASuperior Contact Center on their proven quality service to their customers.
“I am so proud of our entire team,” said owner, Sandra Black. “Our agents have an incredible dedication to providing high-priority service and support to our clients across the United States, so that they can focus on building their business and growing their revenue. We are honored to receive this award for the seventh year consecutively and will continue our commitment to excellence in the contact center industry.”

Philanthropic Endeavors

“We can’t help everyone, but everyone can help someone.” ~ 
R.R.
At ASuperior Contact Center, we believe in giving back. Some of the incredible organizations we support are listed here. We encourage you to join us in the call of serving others. Together, we make a difference!
FCA, Morgan County
Madison Firefighters
Children's Miracle Network
Young Life of Morgan County
Lake Oconee Academy
Shriners
Rotary Club of Morgan County
Madison - Morgan Conservancy
Morgan Medical Center
Relay for Life
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